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Terms & Conditions

Last updated: May 2026

1. About JustDeliver

JustDeliver.ie is an online marketplace that connects customers who need items delivered with independent drivers who provide delivery services. We are not a delivery company — we provide the platform that makes the connection possible. All deliveries are carried out by independent drivers, not by JustDeliver.

2. User Responsibilities

By using JustDeliver, you agree to:

  • Provide accurate and truthful information when creating your account and posting jobs
  • Use the platform only for lawful purposes
  • Keep your account credentials secure
  • Treat other users with respect and professionalism

3. Driver Status

All drivers on JustDeliver operate as independent contractors. They are not employees, agents, or representatives of JustDeliver. Drivers are responsible for their own taxes, insurance, vehicle maintenance, and compliance with applicable laws.

4. How Jobs Work

  • Customers post a delivery job with pickup/drop-off details, item description, and preferred delivery window
  • Drivers browse available jobs and submit price offers (bids)
  • The customer reviews offers and chooses which driver to accept
  • Once accepted, the driver completes the delivery and confirms it with a 6-digit verification code

5. Payments & Fees

  • All payments are processed securely through Stripe
  • JustDeliver charges a fixed platform fee on each transaction (added on top of the driver's bid price)
  • Customers pay the full amount (driver price + platform fee) at the time of accepting an offer
  • Drivers receive their payout via Stripe Connect after the delivery is completed and verified
  • JustDeliver does not handle cash — all transactions are fully cashless

6. Cancellation Policy

  • Before acceptance: Customers can cancel or remove a job at any time before accepting a driver's offer, at no cost
  • After acceptance: Once a driver's offer has been accepted and payment processed, cancellations may not be eligible for a full refund. Contact support for assistance
  • Drivers who repeatedly cancel accepted jobs may have their accounts reviewed or suspended

7. Liability Disclaimer

JustDeliver acts solely as a platform connecting customers and drivers. We are not liable for:

  • Loss, damage, or theft of items during transit
  • Delays in delivery
  • The actions, conduct, or reliability of any driver or customer
  • Any disputes between users

Users are encouraged to communicate clearly, package items securely, and resolve issues directly. JustDeliver will assist where possible but does not guarantee outcomes.

8. Prohibited Items

The following items are strictly prohibited from being posted or transported via JustDeliver:

  • Illegal substances or contraband
  • Hazardous, flammable, or explosive materials
  • Stolen goods
  • Weapons or ammunition
  • Any item that violates Irish or EU law

9. Account Suspension

JustDeliver reserves the right to suspend or permanently ban any account involved in:

  • Fraud or misrepresentation
  • Abuse, harassment, or threatening behaviour
  • Repeated policy violations
  • Attempting to circumvent platform fees or payment systems

10. Changes to These Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of JustDeliver after changes are published constitutes acceptance of the revised terms.

11. Contact Us

If you have questions about these terms, get in touch: