Terms & Conditions

1. About JustDeliver

JustDeliver.ie is an online marketplace that connects customers who need items delivered with independent drivers who provide delivery services. We are not a delivery company — we provide the platform that makes the connection possible. All deliveries are carried out by independent drivers, not by JustDeliver.

2. User Responsibilities

By using JustDeliver, you agree to:

• Provide accurate and truthful information when creating your account and posting jobs
• Use the platform only for lawful purposes
• Keep your account credentials secure
• Treat other users with respect and professionalism
• Provide accurate descriptions of the items being transported, including size, weight, quantity, and any special handling requirements

3. Driver Status & Insurance

All drivers on JustDeliver operate as independent contractors. They are not employees, agents, or representatives of JustDeliver.

Drivers are solely responsible for:

• Their own taxes and financial obligations
• Maintaining their vehicle in a roadworthy condition
• Holding any licences required by law
• Maintaining valid motor insurance and any other insurance required to carry out delivery services
• Compliance with all applicable laws and regulations

JustDeliver does not provide insurance cover for drivers, vehicles, or goods being transported.

3.1 Driver Profile Photo Policy

Drivers are not permitted to upload profile photos containing business logos, company branding, phone numbers, email addresses, website URLs, QR codes, social media handles, or any other contact details.

Profile photos must be used solely to identify the driver and must not be used for advertising or promoting services outside the JustDeliver platform.

Any driver found to be using a profile photo that breaches this policy may have the image removed and may receive a warning, temporary suspension, or permanent suspension of their account, at JustDeliver's discretion.

4. How Jobs Work

• Customers post a delivery job with pickup and drop-off details, item description, and preferred delivery window
• Drivers browse available jobs and submit price offers (bids)
• The customer reviews the bids and selects the driver they want
• The customer pays JustDeliver's online charges (the €10 Booking Deposit plus the applicable JustDeliver Driver Fee), which confirms the booking and reveals contact details
• The remaining delivery amount is paid by the customer directly to the driver using one of the driver's accepted payment methods
• The driver carries out the delivery and enters the customer's 6-digit completion code to mark the job as completed. The code is a completion marker only — it does not trigger any payment or payout by JustDeliver
• After completion, the customer confirms they have paid the driver and the driver confirms they received it (see section 5.4)
• Drivers should only bid for jobs they are able and legally permitted to complete
• Customers and drivers are responsible for ensuring all job details are accurate before a driver is selected

5. Payments, Fees & Paying Your Driver

JustDeliver operates a Pay Driver Directly model. The customer pays JustDeliver's charges online by card, and pays the driver's delivery amount directly to the driver.

• Card payments made to JustDeliver are processed securely through Stripe
• At the point of booking, the customer pays JustDeliver online: a flat €10 Booking Deposit plus the applicable JustDeliver Driver Fee
• The customer then pays the remaining delivery amount directly to the driver — this is the driver's accepted bid minus the JustDeliver Driver Fee
• The €10 Booking Deposit is never taken out of the driver's delivery amount. It is an additional charge paid by the customer to JustDeliver
• JustDeliver does not process, hold, collect, transfer or verify the direct payment between the customer and the driver, and does not operate driver payout accounts
• Maximum delivery value on the platform is €1,200. Jobs or items valued above this amount are not permitted

5.1 Customer — Booking Deposit

A flat €10 paid online to JustDeliver on every booking, whatever the delivery price. It covers secure card processing, verified drivers, fraud prevention, customer support, dispute handling and the cancellation refund protection described in section 7.

5.2 JustDeliver Driver Fee

The JustDeliver Driver Fee is JustDeliver's charge on the driver's bid. It is paid online by the customer at the point of booking and deducted from the amount the customer pays the driver directly, so the driver never has to send JustDeliver any money. It funds platform infrastructure, dispute resolution, marketing, verification services and ongoing platform development.

Example: A driver bids €95 → no JustDeliver Driver Fee applies under €100, so the customer pays €10 online to JustDeliver and €95 directly to the driver (€105 in total). The driver receives €95.

A driver bids €150 → the JustDeliver Driver Fee is €15, so the customer pays €25 online to JustDeliver (€10 + €15) and €135 directly to the driver (€160 in total). The driver receives €135.

A driver bids €200 → the JustDeliver Driver Fee is €20, so the customer pays €30 online to JustDeliver (€10 + €20) and €180 directly to the driver (€210 in total). The driver receives €180.

A driver bids €1,200 → the JustDeliver Driver Fee is €120, so the customer pays €130 online to JustDeliver and €1,080 directly to the driver (€1,210 in total). The driver receives €1,080.

Fees may change from time to time. The current charges and the exact amount payable directly to the driver are always displayed before payment is taken.

5.3 Paying the Driver Directly

Each driver selects which direct payment methods they accept. These may include Cash, Revolut, Bank Transfer, ZipPay or Other. The driver's accepted methods are shown to the customer before and after booking.

These payment methods are shown for information only. JustDeliver does not operate, endorse, integrate with or take responsibility for any third-party payment method used between a customer and a driver, and does not receive or hold the direct payment.

The customer is responsible for paying the driver the correct direct amount shown for the booking. The driver is responsible for confirming their own payment details with the customer and for any tax or reporting obligations arising from payments they receive.

Customers and drivers must not agree a different price off-platform, and must not attempt to avoid JustDeliver's online charges. Doing so may result in account restrictions, suspension or removal.

5.4 Payment Confirmation

After a delivery is completed, the customer is asked to confirm that they have paid the driver directly, and the driver is then asked to confirm that they received it. Once both have confirmed, the booking is shown as Direct Payment Confirmed.

These confirmations are a record-keeping feature only. JustDeliver records what each party states; it does not verify, guarantee, or take responsibility for whether money was actually transferred between the customer and the driver.

A confirmation recorded on the platform does not create any payment obligation on JustDeliver, and JustDeliver is not a party to the direct payment.

5.5 Bookings Made Under the Previous Payment Model

Bookings made before the Pay Driver Directly model was introduced, where the full delivery amount was authorised on the customer's card, continue to be completed under the payment terms that applied when they were booked. That includes the previous release period, payout process and cancellation compensation process for those bookings only.

6. Refund Policy

JustDeliver aims to provide a fair and secure experience for both customers and drivers.

Any refund issued by JustDeliver relates only to the amounts the customer paid to JustDeliver online — the €10 Booking Deposit and the applicable JustDeliver Driver Fee. Where a refund is due, both of these charges are refunded in full.

JustDeliver cannot refund the amount a customer paid directly to a driver, because JustDeliver never receives or holds that payment. Any dispute about a direct payment is a matter between the customer and the driver, although JustDeliver may assist by providing the booking record.

Customers may be entitled to a full refund of JustDeliver's online charges if:

• A driver fails to arrive for collection without reasonable notice
• A driver cancels a confirmed booking (see section 7.4)
• A driver has been selected and booked but does not complete the agreed delivery
• JustDeliver determines that the delivery service was not provided

Refund requests should be submitted within 24 hours of the scheduled collection or delivery time.

Where a customer cancels a confirmed booking, the cancellation refund cycle in section 7.3 applies.

JustDeliver reserves the right to investigate refund requests before issuing a refund.

Refunds are returned to the original payment method and may take several business days to appear depending on the customer's bank or card provider.

7. Cancellations, Customer Changes & Driver Protection

7.1 Before a Driver Is Selected

A customer may cancel or withdraw a delivery request before selecting a driver's bid without charge.

If no driver has been selected and no payment has been made, there is no cancellation charge and no direct payment is due.

7.2 After a Driver Is Selected

Once a customer selects a driver's bid and pays JustDeliver's online charges, the delivery becomes a confirmed booking and contact details are revealed to both parties.

The driver may then proceed with the delivery based on the information and instructions provided by the customer. The remaining delivery amount becomes payable by the customer directly to the driver.

7.3 Customer Cancellation — Refund Cycle

A customer may cancel a confirmed booking from their dashboard. Refunds of JustDeliver's online charges follow a repeating three-cancellation cycle on the customer's account:

• First cancellation in the cycle — full refund of the €10 Booking Deposit and the applicable JustDeliver Driver Fee
• Second cancellation in the cycle — full refund of the €10 Booking Deposit and the applicable JustDeliver Driver Fee
• Third cancellation in the cycle — no refund is issued, and the cycle then resets to zero

The cycle then repeats. The purpose of the third-cancellation rule is to discourage repeat cancellations, which waste drivers' time and reduce availability for other customers.

Where a booking is cancelled before the delivery is completed, no direct payment to the driver is due and no payment confirmation is requested. If a customer has already paid a driver directly and then cancels, recovering that amount is a matter between the customer and the driver.

Only cancellations made by the customer count towards this cycle. Cancellations made by a driver do not.

7.4 Driver Cancellation

A driver may cancel a confirmed booking from their dashboard and must provide a reason. Where a driver cancels:

• the customer receives a full refund of both online charges — the €10 Booking Deposit and the applicable JustDeliver Driver Fee;
• no direct payment to the driver is due;
• the cancellation is recorded as a driver cancellation; and
• the customer's cancellation cycle is not affected in any way.

Repeated or unreasonable driver cancellations may result in account review, restrictions, suspension or removal from the platform.

7.5 Cancellation Once the Driver Is Travelling or Has Arrived

Customers are asked to cancel as early as possible. Cancelling once a driver is already travelling to, or has arrived at, the collection location wastes the driver's time and fuel.

Late cancellations count towards the customer's cancellation cycle in section 7.3 in the same way as any other customer cancellation, and repeated late cancellations may result in account review or restrictions.

Because the driver is paid directly by the customer, JustDeliver does not hold the driver's delivery amount and therefore cannot pay cancellation compensation to a driver out of it. Any goodwill payment a customer chooses to make to a driver for a late cancellation is a matter between them.

7.6 Cancellation After Goods Have Been Collected

Once a driver has collected the goods, the matter will not normally be treated as an ordinary customer cancellation.

Any cancellation, refusal to accept delivery, change of instructions or other issue arising after collection may be treated as a delivery dispute and reviewed by JustDeliver.

The customer may not be entitled to a refund where the driver has already collected the goods and is able and willing to complete the delivery.

7.7 Changes After Booking

Where a customer changes the pickup or drop-off address, item details, access requirements or timing after a booking is confirmed, the driver is not obliged to accept the change.

Any revised price for a changed job must be agreed between the customer and the driver, and the direct amount payable to the driver changes accordingly. JustDeliver's online charges already paid are not recalculated.

7.8 Exceptional Circumstances

JustDeliver reserves the right to review individual cancellations and make a reasonable determination where circumstances are unusual or outside the normal cancellation process — including issuing a refund that the standard cancellation cycle would not otherwise allow.

This may include circumstances involving inaccurate delivery information, changes to delivery requirements, failure by a customer to be available, access problems, unsafe conditions, or other circumstances affecting the driver's ability to complete the delivery.

7.9 Bookings Made Under the Previous Payment Model

For bookings made under the previous model, where the full delivery amount was authorised on the customer's card, JustDeliver may still review the circumstances of a cancellation and allocate an appropriate amount of the authorised payment to the driver as cancellation compensation, with any remaining eligible amount released or refunded to the customer. JustDeliver does not retain a platform profit from an approved cancellation compensation payment.

This applies only to those earlier bookings. All new bookings follow sections 7.3 to 7.5.

8. Liability, Damage & Loss

JustDeliver acts solely as a platform connecting customers and independent drivers.

JustDeliver is not liable for:

• Loss, theft, or damage to items during transit
• Delivery delays
• The actions, conduct, or reliability of drivers or customers
• Disputes between users
• Non-payment, underpayment, overpayment or any other dispute relating to a payment made directly by a customer to a driver
• Damage caused by inadequate packaging
• Indirect, consequential, or financial losses arising from a delivery

Customers acknowledge that deliveries are carried out by independent drivers and use the platform at their own risk.

Drivers are responsible for the services they provide and for any damage caused through their actions.

Customers are responsible for ensuring items are packaged appropriately for transportation.

JustDeliver does not insure goods in transit and accepts no responsibility for claims relating to lost, stolen, delayed, or damaged items.

Users are encouraged to communicate clearly and resolve issues directly. JustDeliver may assist where possible but does not guarantee outcomes.

9. Prohibited Items

The following items must not be listed, transported, or arranged through JustDeliver:

• Illegal substances or contraband
• Hazardous, flammable, explosive, or dangerous materials
• Stolen goods
• Weapons or ammunition
• Cash, bank cards, or negotiable financial instruments
• Jewellery, precious metals, or precious stones
• Live animals
• Human remains
• Prescription medication
• Tobacco or vaping products
• Alcohol
• Any item prohibited under Irish or EU law

JustDeliver reserves the right to remove any listing or suspend any account where prohibited items are suspected.

10. Account Suspension

JustDeliver reserves the right to suspend, restrict, or permanently ban any account involved in:

• Fraud or misrepresentation
• Abuse, harassment, or threatening behaviour
• Repeated policy violations
• Repeatedly cancelling confirmed bookings without reasonable cause
• Attempting to bypass platform fees or payment systems
• Posting prohibited items
• Activity that places other users or the platform at risk

11. Changes to These Terms

We may update these Terms & Conditions at any time.

Any changes will be published on this page with an updated revision date. Continued use of JustDeliver following publication of changes constitutes acceptance of the revised Terms & Conditions.

12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

• Email: mark@justdeliver.ie
• WhatsApp: 089 959 8628